QUANTIS INTEL · RETURNS ANALYSIS
What are your returns really costing you?
Enter your GMV, return rate and category. See your true returns cost — and how it compares to UK industry benchmarks.
QUANTIS_TERMINAL · RETURNS_ASSESSMENT
INPUT
Your gross merchandise value — total revenue before returns
What percentage of orders are returned
Benchmarks sourced from IMRG, Retail Economics and ONS data. Returns cost calculation includes shipping, restocking and administrative overhead (estimated at 25% of returned item value). No data is stored.
MARKET CONTEXT
Returns are the hidden cost driver in e-commerce.
£27B+
Cost of returns to UK retailers annually
IMRG / Retail Economics 2025
35%
Fashion return rate — the highest-cost category in the UK
IMRG Returns Report 2025
25%
Of returned items are never resold at full price
Retail Economics UK 2025